Terms & Conditions

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These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Safe Solo Ltd, the owner and operator of this website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. In these terms and conditions, User or Users means any third party that accesses the website and is not either (i) employed by Safe Solo Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Safe Solo Ltd and accessing the website in connection with the provision of such services. You must be at least 18 years of age to use this website. By using the website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age. 

Intellectual property and acceptable use

1. All content included on the website, unless uploaded by Users, is the property of Safe Solo Ltd, our affiliates or other relevant third parties. In these terms and conditions, content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website, including any such content uploaded by users. By continuing to use the website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission.

2. You may, for your own personal, non-commercial use only, do the following: a. retrieve, display and view the content on a computer screen.

3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission of Safe Solo Ltd. 

Prohibited use 

4. You may not use the website for any of the following purposes: 

a. in any way which causes, or may cause, damage to the website or interferes with any other person's use or enjoyment of the website. 

b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order. 

c. making, transmitting, or storing electronic copies of content protected by copyright without the permission of the owner. 

Registration 

5. You must ensure that the details provided by you on registration or at any time are correct and complete. 

6. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. 

7. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions. 

8. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the website. Cancellation or suspension of your registration does not affect any statutory rights. 

Password and security 

9. When you register on this website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone. 

10. If we have reason to believe that there is or is likely to be any misuse of the website or breach of security, we may require you to change your password or suspend your account. 

Privacy Policy and Cookies Policy 

11. Use of the website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. 

To view the Privacy Policy and Cookies Policy, please click on the following: www.safesolo.co.uk/privacypolicyand www.safesolo.co.uk/cookiepolicy. 

Availability of the website and disclaimers 

12. Any online facilities, tools, services, or information that Safe Solo Ltd makes available through the website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality. Safe Solo is under no obligation to update information on the website. 

13. Whilst Safe Solo uses reasonable endeavours to ensure that the website is secure and free of errors, viruses, and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers. 

14. Safe Solo accepts no liability for any disruption or non-availability of the website. 

15. Safe Solo reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise. Limitation of liability 

16. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law. 

17. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. 

18. To the maximum extent permitted by law, Safe Solo Ltd accepts no liability for any of the following: 

a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill, or commercial opportunities. 

b. loss or corruption of any data, database, or software. 

c. any special, indirect, or consequential loss or damage. 

Bookings/Network Services 

19. Safe Solo Ltd acts on behalf of the fulfilment partner including receiving and accepting bookings and collection of fees, for the avoidance of doubt Safe Solo Ltd does not own its own vehicles or hire any Chauffeurs directly as employee of Safe Solo Ltd 

20. Safe Solo Ltd is legally responsible for performing the booking and responsible for providing you with customer service assistance as well as acting as your contact for any stage of your booking and billing. 

21. Whenever you book a journey through Safe Solo Ltd (Website, Email, App, Phone), the contract is directly with Safe Solo Ltd. 

Force Majeure 

22. In the event of any severe emergency, include war, riots, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, and acts of governmental action or any other event prohibiting or impeding any party from performing its respective obligations under the contract then Safe Solo Ltd will have no liability for failure to perform its actions. 

23. Safe Solo Ltd will return the customer all money for unperformed travel services only due to the above events. Safe Solo Ltd will not be liable for, although may use its reasonable endeavours for, sourcing alternative travel. 

General 

24. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected. 

25. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version. 

26. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions. 

27. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions. 

28. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected. 

29. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 

30. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts. 

Time & Journey Variation 

31. Safe Solo Ltd reserves the right to levy additional charges for additional mileage or time to that agreed. 

32. Safe Solo Ltd will suggest a time for collection if enquired at time of booking to reach the destination at a particular time, however the booker is responsible for confirming the time and will have liability for the allocation 

33. Safe Solo will hold no liability of responsibility for any late arrivals if the booker chooses to amend the pickup time and subsequently does not have sufficient time to reach their destination. 

34. If the passenger is late for any pickup, they maybe liable for waiting time charges. 

35. The booker must inform Safe Solo Ltd at the time of booking, or as soon as they have become aware of any accessibility issues, roadworks or anything that may affect the route. 

36. The Chauffeur has no additional duties other than those expressly stated in the booking confirmation, there should be no requests directly to the Chauffeur for additional stops, route or time and these requests should only come through to Safe Solo Ltd who will agree where possible and amend the booking so the Chauffeur is aware. 

Passenger`s Property

37. All passenger luggage is the responsibility of the passenger. Safe Solo Ltd will not be liable for loss or damage unless damage was caused by the Chauffeurs negligence. 

38. Where damage or loss is caused by the Chauffeur negligence, Safe Solo will be liable for £100 per bag, up to an overall limit of £200. It is the responsibility of the passenger to ensure luggage is insured separately for loss and damage. 

39. The Chauffeur is under no obligation to assist with luggage, the Chauffeur will however assist if agreed by the passenger. 

40. It is the bookers responsibility to inform the booking agent of how much luggage the passenger will have to ensure the correct vehicle type is booked. 

41. Luggage must only be held in the boot of the vehicle and not on seats or in footwells. 

42. Safe Solo Ltd will not be responsible for any items left in the vehicle. 

Vehicles 

43. Safe Solo Ltd reserves the right to provide vehicles with a higher capacity at no additional charge. 

44. If more passengers are added, an additional charge may occur. 

45. Safe Solo Ltd reserves the right to change and substitute the original booked vehicle to another alternative vehicle. 

Prohibited Items 

46. No weapons of any kind must be carried in the vehicle from the passenger(s) including: 

a. Knifes 

b. Firearms 

c. Explosives (Fireworks, Firecrackers etc) 

Refreshments & Alcoholic Drinks 

47. Any drinks including alcoholic (excluding water) and food must not be consumed in the vehicle without the prior written consent from Safe Solo Ltd. 

48. If approved, all rubbish must be cleaned up by the passengers after use, any damage caused may incur a cleaning fee added to the booking. 

Confidentiality 

49. All parties shall keep confidential information from the other party with the exception of information that is already in the public domain or already in the persons possession and or if required to be disclosed by law. 

50. If approved , all rubbish must be cleaned up by the passengers after use, any damage caused may incur a cleaning fee added to the booking. 

51. Each journey where possible will be tracked whilst the passenger is in the vehicle, this will be tracked via the Chauffeur and/or vehicle and not by any passenger device. This is to ensure complete safety and tracking will start prior to the journey and end once the passenger has left the vehicle 

Journey Confirmation 

52. It is the bookers and or passengers’ responsibility to check the booking conformation and all details are correct. 

53. If a booking confirmation has not been returned within 8 hours, please inform our bookings team at bookings@safesolo.co.uk 

Quotations 

54. All Quotations are given based on the details supplied by the booker/passenger. 

55. Quotations will expire after 7 days and therefore no longer be valid. 

56. Quote will no longer be valid and subjected to a re-quote If any changes to informational added, journey addresses amended, distance changed, hours required amended, size and change of service type/vehicle or if any additional passengers are added or pickups/drop offs added from initial quote. 

Cancellations & Waiting Time. 

57. Standard Cancellation period is 12 hours. Cancellation will be shown on each booking confirmation and may vary depending on service, vehicle or destination. (Cancellation period may differ in certain markets)

58. Waiting time may incur an additional fee, the waiting time allowances will be shown on each booking confirmation. 

Payments 

59. We are unable to take payment from debit/credit cards from the following OFAC sanctioned countries: Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, Iran, Iraq, Ivory Coast, Lebanon, Syria, Liberia, North Korea, Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Egypt and Tunisia 

Feedback & Safe Solo Details 

60. All feedback is welcomed and encouraged whether negative or positive. 

61. Complaints must be sent within 14 days of the completion of the journey 

62. Complaints must be sent in written format to customerservice@safesolo.co.uk 

63. Safe Solo Ltd will acknowledge all complaints within 48 hours and reply within 5 days.

64. Safe Solo is a company incorporated in with registered number 13580377 whose registered address is 7 Bell Yard, London, England, WC2A 2JR and it operates the Website www.safesolo.co.uk. 

You can contact Safe Solo Ltd by email at info@safesolo.co.uk